What Our Customers Are Saying
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-Anonymous
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Coming from out of the area, the Brothers Powersports team were patient and accommodating to my tight timeline to complete my purchase and worked with me to stay within my budget. Much appreciated the extra information, advice and recommendations!! Can't wait for summer!
-Anonymous -
I purchased a 2019 Can-Am Outlander 850 XT and again (not my first purchase from Brothers PS) the process was flawless, Great staff and thanks to Nico and Heather. I will continue to shop at Brothers PS because of all the staff that work there! See You Down the Trail! Thanks!
-Anonymous -
I want to express my amazing experience with Amber and her new co-worker in the service department. Very professional and polite. Though I came to see Amber specifically, she used this time to mentor a new employee from the start of the transaction. I was very pleased to see her professionalism with me as the customer and her patience with her co-worker during the transaction. Great quality!
Adam McCourt, Tracyton, WA -
The sales and finance staff did a awesome job working with us.
Chris Fair, Seabeck, WASHINGTON -
Had some electrical issues which extended the maintenance time on my 2014 R1. The brothers team notified me immediately and didn't charge me for the extra time they had to put into troubleshooting the issue. They fixed it! Also, i recieved and ECU flash and the brothers team followed up with me 24 hours later on how the bike was operating. The brothers maintenance team has improved drastically and i am very satisfied with the care and attention they put into my sports bike. Thank you brothers.
-Anonymous -
I can't say enough about the service and great attitudes at Brother's Power Sports! They are not the closest Can Am Spyder dealer to us, but they get our business. I had a part fail on my Spyder and had to take it to a deal to be repaired. I called all of the dealers in my area and I was given anywhere from bring it in now and we can probably work it in within the next week, to nothing available for six weeks. The closest dealer and Brothers both had the better time frames, but I did not have any warm confident feelings about the closer dealership as I had gone in there twice and did not get the service I expected. So we took my Spyder to Brothers. As we were there, I spotted the Spyder I really wanted in the same color of mine that I loved. Our salesman, Seth, worked with us and the managers at Brothers to get a good trade in on my old Spyder and a good price on the "new" one. Heather in financing was awesome in getting the deal done and getting us into the new Spyder. A week after I went home with the Spyder, I received a call from the Store Manager and was asked how I like the Spyder and if everything was going well! This was a first for me to get a call after the sale to check in. I then ordered some lights and highway pegs from the Parts Dept, they were awesome in researching for me what lights would work and finding some really nice highway pegs for me! They arrived in a short time and Curt in Service Dept got me in quickly to have the lights and pegs installed. Curt did an awesome job with the installation everyone in the service department is SUPER helpful and very friendly. Everyone here has made us feel like family. They are a top notch full service dealer, from the sale, parts, service, etc. They will be getting ALL my Spyder needs!! Thank you to everyone at Brothers for making doing business with you a pleasure. 5 Stars to all! And I LOVE my Spyder! Next addition, accent lights in multiple colors with different display modes!
Joann Mills, Tacoma, WA -
We were traveling to the Seattle area on our 2016 Spyder RT Limited from Omaha NE. It just happen that our bike needed the 3 K service. My lack of planning caused the chaos in scheduling of service. The service department at Brothers was and is outstanding. They were very understanding and worked me into their busy service scheduled and by late afternoon I was on my way. Everyone at the dealership that we encountered was very friendly and helpful.
Rod Spath, Omaha, NE -
My wife and I had been working with Niko for many months prior to visiting the showroom and we knew based on the conversations that we wanted to give Niko every opportunity to obtain our business. He was extremely professional and very fair in working with us so that when we left their place of business we were satisfied that we purchased the best product and received the best deal we could have hoped for.This was after researching and calling many other ATV businesses over a period of many months.We owe a special thanks to Niko and his Sales Manager Todd for this extremely satisfying deal! Thank you.
Brian Burleson, Kingston, WA -
I had a new bike FJ-09 that that I was a little displeased with and was looking for another bike and brothers was there to help me in my quest. There was a sale associate named Seth and he worked with me for 2 days to help me get what I wanted. When I thought that this deal was no going to happen he found some other ways to make it happen. I am so happy with my new bike CTX 1300 and fall in love with it every time I push the start button . If your looking for a new bike go se Seth he will make every effort to help you out without felling like he is pressuring you . I would like to thank Seth and the finance people at brothers for making bike dreams come true..
Paul armstrong, auburn, WV -
was just given the best service in the world from Density in getting my part for my jet ski she made sure it was in my hand in less than 2 days she also kept me informed of were it was & when it would arrive i would be more than happy to have her take care of my parts order any day any time this parts person Rocks if you want the best service ask for density
Andrew Gocus, Lynnwood, WA -
Found our side by side (Used Kawasaki Teryx) very happy with our purchase.
Already used it on the farm and plans for many more years. Thanks ToddSharon OlsonSharon Olson, Lakebay, WA -
I travelled over an hour to visit Brothers even though I live about 20 minutes in either direction of 2 other
different Yamaha dealerships. Customer service is a big deal to me and I don't think Brothers(or any
business) could have treated me any better. Nico is the sales rep that I worked with and he was
fantastic. He was kind, knowledgeable, and showed that he cared for me and my goals. He gave me
different options but never pressured me. If he didn't have the answer to a question, he was honest
about it and then made sure to follow up once he did. In the financial department, I mostly
worked with Jessica. I ended up financing my purchase through my credit union. In the process I had to
contact Jessica several times to make sure I was getting the proper documentation to and from my bank.
We did have a little hiccup while faxing things back and forth. However, Jessica and the rest of the
financial team was extremely nice during the process and made sure I had everything lined up.Matthew L -
We couldn't be happier with the experience in purchasing a bike from Nico.
Richard Allred, Bremerton, WA -
A 5 Star experience all the way. Even though I live 2 hours away, Jim showed more interest in doing business with me than any other dealer. When I arrived my bike was prepped and ready to go. Everybody was really friendly and helpful. While I was waiting for paperwork, I looked around in the accessories store. I was asked no less than three times if I need assistance. Driving away on my new bike, I felt so good to have had a great ending to two weeks of stressful motorcycle shopping.
David Grab, Brier, WA -
I traded in my 2010 Can-Am Spyder RT about a week ago. Seth was great, hooked me up with a few different bikes to test ride, was not at all high-pressure. He really enabled me to make the decision that was right for me.The techs (sorry guys, I am pretty horrible with names) were very helpful, both during my evaluations and especially after the deal was closed. Answered my questions and really took the time to ensure I was well versed in the mechanics and operation of the new bike.The finance department (again, apologies, horrible with names) was really helpful in working with my pre-approval and getting everything worked out in a quick and professional manner.I can certainly not leave out Christina in the parts department. It was her efforts in previous experiences with The Brothers that made the choice of which dealership I wanted to use for the new ride. Thanks for your help!I ended up choosing the '12 FJR1300. In the last week I have put just over 200 miles on it, and if it is possible to fall in love with an inanimate object, I have. Wonderful ride!Thanks to the entire staff at Brothers, it was a great experience!
Steve wagner, Bainbridge Island, WA -
Got a great deal on my V-Star. Miko-YOU ROCK!! (sorry if I spelled your name wrong)
Service, VERY informative. Parts, great help in finding all those whatcha-ma-callit's for me.Thanks to every one..
See you out there..
P.S. I thought I was on the mailing list.... What's up with that??
Bill.Bill Thomas, Port Orchard, WA -
The Brothers have a very friendly staff that treat me like "family". They have provided excellent service on my Can Am Spyder. Service and Parts have been great in ordering and installing accessories. And there's always a pot of coffee for the customers.
Julie , Bremerton, WA -
YOUR TEAM IS AMAZING!!!! I've been having carb issues on my ttr for weeks, I've asked clifs, friends and google.... And got nowhere. I came into brothers today and I got assisted by a guy from service, then the guy who helped me order my jets. Your staff wad so knowledgeable they were able to diagnos a strange problemni was having. I got home, put new jet in, and adjusted air mix...... AND MY BIKE WAS BACK ON THE TRAILS TEARIN IT UP!!!!! Thank u thank u thank u. I came in tuesday, around 11am. Tell those guys they are awesome for me!
-Anonymous -
This place is great I have a Ninja and end up coming here more than Cliff's because of the customer service. Its hard to find a business now a days with great customer service, but Brothers brings it to the table very time thanks.
Couri , Silverdale, WA -
Great experience . Great customer service , worked with us and just overall everything met our satisfaction !!!!
Michael , Silverdale, WA -
These guys are great!! I called about an ATV that they had for sale on the ATV Trader Online but they had sold it already so they got another one from out of state for me for alot less than any of the other dealers that I contacted previously. Richard was the salesman who took care of me, Jessica did the paperwork and the guys from the sevice dept went over the ATV with me. All of them were AWESOME everything went smoothly. Best buying experience ever. It was worth the 60 mile drive one way to get. I will be needing another ATV in the future for my daughter and this will be the 1ST Place that I contact about that purchase. I highly recommend this business. Call them and see what they can do for you for your next TOY purchase
Gary , Kent, WA -
Nico was great and answered all my questions when looking for an ATV to suit my needs. Thanks for the great experience
Arthur , Silverdale, WA -
I would like to tell you that Richard (in sales) provided the best experience ever related to the purchase of a bike. He was friendly, informative and best of all... patient! Its employees like him who will make your business shine above the rest. He provided a positive experience all around!! Thanks
Grant , Lakebay, WA -
My experience at Brothers has been great. A recent example of the great service they provide; I had my front tire and tube replaced and was riding home when the tire went flat. I called them and even though it was late, they immediately sent someone out to pick up my motorcycle so they would have it repaired the next day. They next day they came and picked me up from my home so I could ride my newly repaired bike back home and even offered to lower my bill due to the inconvenience it caused me due to my work commute into Seattle. This is great customer service and I would recommend Brothers to anyone because this is how they treat all of their customers. Thanks again to the team for providing great customer care whether it is for service, parts, or getting someone into a new bike. Andrew
Andrew , Poulsbo, WA -
My experiance with Brothers was great. I never once felt pressured and was always treated with respect. The process of getting my new R1 went smoother than i could have ever imagined. really want to thank Mike and Jessica. you guys are awesome. Brothers Powersports should be everyones first choice in the Puget Sound area. Thanks again.
Nate , Silverdale, WA -
First and foremost, The Brothers PowerSports are legit! I am in the process of revamping my entire bike and decided to put a lot of money into it. The Brothers price matched what I was looking for that they had in stock from what I found online. I have dealt with many businesses who barely meet the needs of the consumer. These people have personality and know how to treat their customers. I also like that they are well stocked. Lastly, I appreciate their support to the military. It's good to know that the support is there for us. I will surely return to this place to make future purchases. Thank you
Miguel , Bremerton, WA -
You guys and gals are teriffic ! Ernie, thanks for geting all my extras organized for my arrival. Richard, your assistance was invaluable; couldn't have done it without you. Jessica, you made the paperwork a breeze. Thank you all for making my purchase a very happy experience. And Mike, who put my bike together anyway ? You better have given him a butter tart. lol. Thanx again, Gar
Gar , Cobble Hill, BC -
I found The Brothers Powersports from the Yamaha authorized dealership locater. I was purchasing a very specific motorcycle, and was lucky in that the first dealership (this one) I contacted had the exact motorcycle make and year that I was looking for. They provided excellent customer service, were helpful and very patient with me, and made the experience so much easier than I had expected especially given the added complications from my being mute! They were quick to respond to my questions in a format that I could work with, were patient with my slow responses, and provided exceptional service the day I came in to finalize the purchase and take my new bike home! They worked around my disability with no sign of frustration on their part and made me feel welcome. Thanks so much! I'm looking forward to the many years of great riding on my new motorcycle!
Eradea , Kingston, WA -
Man, Nick Foster dialed me in i am a beginner woods rider at 41 lol and Nick took the time to give me advice and tips not to mention his knowledge and expertise.Dan did a great job servicing my KTM 250 SX-F. Right on Dan. Taryn was also very helpful. I have found my bike shop thanks guys.
Larry , Silverdale, WA -
-Anonymous
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I brought my bike in for service and from the first moment I was greeted with a nice smile from Taryn. They promptly checked my bike in and called me only a few hours later to tell me the diagnosis. Nick went over the needed repairs with such detail with me when I came down the next day. I have wanted a new helmet for a while now and stepped in to the parts department, the gals were very friendly and Ernie was very knowledgeable about the helmets. Everyone there is so warm and friendly I would never go anywhere else for my bike! And its not even a Honda!!!
-Anonymous -
I have bought many of things from brothers. Dan has been my sales representative over and over. I have bought atv's,generator,street bike's, dual sport and Goldwings's. Jesica in financing did an excellant job in getting me the lowest rate possible. I got nothing but good things to say about Brothers from the sale to the Service department. Brandon and Mike have taken great care of me. Not to forget Tom and Ernie in Parts. They have helped get me the right parts right away. Gale and the other ladies in safety gear have took extra patients with my kids in helping outfit them many times. I know I am forgetting some of the names but he faces I do not forget when I go into Brothers and they do not forget me.
Michael , Elma, WA -
Everyone is so Awesome!!
-Anonymous -
Sthe service and parts departments have always been ther ready to go the extra mile to ensure my requirments are filled promptly and that I am contacted right away. Keep up the great work. Thanks
Richard , Poulsbo, WA -
These guys rock!!!!!!!! Need I say more ....Big ups to Dan
Stan , Spanaway, WA -
Last Summer we decided to get our 2008 1800 Goldwing. The Sales staff was great and so was the Finance group. The Bike showed up a few day early and the Service department got me on the raod that day. I ordered a few accessories and set up to get them installed when the Bike was in for the First Service. We came down on the Saturday of Labor day weekend and every thing was done that day and we were able to go on a Long trip around Mt. St. Helens that weekend. The entire crew at Brothers has been great and professional every time we come in for anything even if it is just to say HI.
Mark , Kingston, WA -
My purchasing experience was nothing short of superb. The entire staff treated me like a member of the family vice another customer. The attention to detail was outstanding and this purchase has been clearly my most memorable. Thanks Brothers!
Michael , Port Orchard, WA -
I liked your site.
Pat , Newton Centre, MA -
Ashlee , Bremerton, WA
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great extended service program. thankyou
Russell , Port Orchard, WA -
I came in from out of town, country actually, to do a custom map. They worked with my schedule and were nice enough to set it up on a week end. My CBR954 had a few mods and was in real need of a good fuel map. Mike did a great job working through the hiccups he found and came up with a map that makes the bike better than new. Throttle response is super smooth at all speeds, the engine runs like a top, and best of all it's fast as hell. Thanks again Jason
Jason , Victoria, BC -
my experience there has been good BUT i think that there service could be a lot better one day i was is there this guy i think his name was gary he must be a good costemer cuase when he walks in everybody knows he is there well he was mad that day about there service because they are so slow even on priority maintnence and they took care of him in an instant. if only they did that for everyone.
Bob , Seatle, GU -
Thanks for the great service! In addition to getting 5% more power, my bike's fuel consumption dropped by over 10%! I could never get to 200km before my low fuel light came on. After the custom map I was able to see 230km! That's over 5 mpg better! The custom map will pay for itself...
Vince , Vancouver, BC -
I spent 6 months looking for A used VTX 1800. When I heard that the Spokane Honda stores were getting 05's in I checked it out. They priced theirs at about $1000.00 below what a 07 would cost. I got on the internet and found the Brothers. After talking to Dan for 30 seconds I gave him a deposit and the following weekend drove to Bremrton to get my bike! After the drive and time I spent, I still saved almost $4000.00. Dan hats off, you rock and I am telling all my friends and family to check out The Brothers. It's worth the drive!
Mark , Cheney, WA -
I love brothers powersprts!!! I want to work there in three years when im 16! I absolutly love the store and the site because they are the best place to buy riding gear, accessories, and quads, dirtbikes, utility vehicles, and watercrafts. Large selection.
Mitchell , Gig Harbor, WA -
I recently became interested in riding so I decided to stop in to Brothers for some pointers. Being a novice at the sport, I expected to be overwhelmed. But that wasnt the case. From my first minute in the door to the time I drove away on exactly the vehicle I wanted, everyone on their staff were extremely friendly, knowledgeable and above all, patient with all my questions. My salesperson was extremely experienced and knew what questions I wanted answered even before I asked him. The young lady who helped me to pick out just the right helmet (and even answered my wifes questions on safety) knew her products inside and out. The gentlemen in the service department were without equal in their customer service. And the Business Manager explained my financing and paperwork down to the finest detail. Their friendly attitude and care on my first, but not my last visit reflects highly on the management and I look forward to a long business relationship with the staff there and I recommend them highly to anyone whos thinking of starting in this sport.
John , Bremerton, WA -
THE BROTHERS POWERSPORTS IS AWESOME. NOBODY ELSE CAN TOUCH THEM. THIER SERVICE TEAM GOES ABOVE AND BEYOND!
George , Port Ludlow, WA -
I WAS A CLIFFS CYCLE PATRON AND NOW I HAVE SWITCHED TO THE BROTHERS AND I AM VERY PLEASED.
-Anonymous -
NOTHING ABOUT THE BROTHERS IS BAD! KYLE
Kyle , Port Hadlock, WA -
"I AM QUITE IMPRESSED!" MATT
Matt , Port Orchard, WA -
I WAS TOLD TO GO TO THE BROTHERS. THAT THEY WOULD TAKE GOOD CARE OF ME. i DID AND IT WAS AN AWESOME EXPERIENCE AND I FEEL THAT THEY WENT THE EXTRA MILE FOR ME IN THE SERVICE DEPARTMENT. BRANDON,JASON AND NICK WERE THE BEST. JOHN
-Anonymous -
Brothers has done all of the service for my 2006 xvs1100. I have no complaints that have not been handled when I made them. Most of the staff is very curtious and knowledgable. The parts and accessories are great. thanks for taking care of me.
Douglas , Port Orchard, WA -
I bought my CBR600F4i in May 06 and the service from both the sales and service staff has been excellent. I just received orders to Afghanistan for a year and a half. I let the team at Brothers know and they hooked up winterizing my bike for being stored that long, delivered it back to my house and put my priority maintaince plan in hiatus while I am gone. This is the #1 dealership that I have ever dealt with, they pried themselves on customer service. Everyone in there is top notch and friendly, I defiantly recommend Brothers to anyone I know who is looking for a sweet ride and a company that is not just interested in making a sale but taking care of you afterwards. See ya in May 08 to get my bike back in running order!!! YOU GUYS ROCK!!! Ryan Dilks
Ryan , Silverdale, WA -
Although we had some issues the managment and all staff members were very kind and concerned about my well being and making sure I was satisfied!! I will recomend the Brothers to anyone looking to purches a bike you guys ROCK!!!
Jason , Poulsbo, WA -
I HAD BOUGHT A NEW 1700 ROAD STAR SILVERARDO AND NOT ONLY WAS THE BIKE GREAT THE SALES PEOPLE AND THE SERVICE WAS MORE THAN GREAT IT WAS SUPER,I HAD A BAD WRECK WITH MY BIKE HIT A DEER AND TOTALED IT THEY WERE GREAT AS MY INSURANCE PERSON ALSO,As I HAD FARMERS.AM GOING TO BUY ANOTHER BIKE SOON AS I SAVE UP SOME MONEY.BUT WANT EVERYONE TO KNOW DON,T GO CHEAP ON YOUR LEATHERS,AS THAT BESIDES GOD IS THE ONLY THING THAT SAVED MY LIFE,THOSE WHO KNOW ME KNOW HOW NICE MY BIKE WAS.WILL DEFFERENTLY GO TO BROTHERS FOR MY NEXT BIKE AND NO I AM NOT GETTING NOTHING FOR THIS,.IT IS JUST FACT THANK YOU SINCERLY. RON MATHEWS. BELFAIR.
Ron , Belfair, WV -
Thanks to Jeff,Brian,Mike,Adam,Kelly and Michelle for the great deal and survice when I purchased my CBR1000RR. that makes 10 Honda's of the 12 bikes in my garage. Been a customer for a long time and plan to continue. Thanks again. Glen
Glen , Silverdale, WA -
When I first went there I spoke with Dan and asked him questions about the FJR1300. He told me you had 4 coming in and I should move soon. I forgot his name when I called back but Harrison helped me out based on the data Dan gave me. I was able to get the last AE model you ordered. Harrison called me up and said if I come in that night I would get a discount. I came in and he was busy, I have not meet him in person just over the phone. I traked him down and he told me he was tied up and asked if I could wait. I told him I used to manage Olympia Honda Yamaha and was trained by Paul Dorr. I said I can handle it. I went to F&I and told them Harrison said I get a discount if I would come in that day. She went and spoke the manager and they offered me a discount, not knowing anything about it I might add. The girl in F&I was great to work with and I really appreciated her help. I told her Dan told me when I came in a week or so that I really needed to order quickly before they were sold. He was correct I got the last AE you had comming in. Both my Father & my wifes Father had just passed away while I was waiting for my bike to come in. I got a call from Harrison on Wednesday telling me the bike just got there. I worked with Kelly in parts and ordered a KN filter and new gear for the bike with a cruise control as well. I asked Harrison to have them put it on my bike. He told me that was service and I need to work with them. I did handle this with them and I found out via service when I could pick up my bike. The bike was to be ready that Saturday. I called in and told Harrison I was comming in but would be late, he told me he could not stay past 5PM so don't be late. I knew I could not make it there by 5PM but more like 5:20 so I could F&I because they were so nice to me I was hoping they would wait. Dan must have herd about it because he called me right back and said he would be glad to wait and to just relax. He said take my time he will be there. I really am thankful for that call. When I arrived both Dan & Harrison were there. The sevice crew had the bike ready and they filled my bike up with gas for me to boot. I closing I am very happy with the bike and Brothers. Best regards, Larry Miller
Larry , Rainier, WA -
This goes out to Brandon and the Service Dept. team.. I want to thank them for taking care of my 05' Banshee which was not running good, after trouble shooting they got the job done in time for me to take my trip to the Oregon dunes, I had a blast with no problems, with the exception of the NON - stock Banshee's that Whooped my rear-end, but do time I say....Also my hat off to Lil' Rachel in parts who tries so hard to satify the customers, she's great !!! Thanx again !!!!! Please pass this on to them, I'll be asking if they got this news. :) :) Sam P.
Samuel , Bremerton, WA -
YOU GUYS ROCK
Cody , Suquamish, WA -
over the past couple of months i have bought parts for my 1995 honda trx 300 it was great service i got my parts quick and ive also bought some fly boots just recently and i just appreciate the great sevice.
Jeff , PortOrchard, WA -
Everybody has been very helpful to me.The staff from sales,service,parts,and financing have been wonderful! I have purchased three dirt bikes from the Brothers and I have been treated like a valued customer every time!
Scott , PortOrchard, WA -
i think you guys are very helpful and nice.
-Anonymous -
I brought my Honda VFR to you facility with hopes of some power gain in the mid range, of the power curve, through the addition of a Power Commander. The bike ran very well when I took it in and I did not expect too much gain. But what a supprise, thanks to the attention to detail and pride in doing a job well by Mike Velasko. The bike runs better than I dreamed was possible at all throttle settings and especially in the mid range where I wanted the increase the most. Thanks Mike, Steve
Steve , Tukwila, WA -
I bought my GTX Sea Doo's in Oregon. They are serviced at Brothers in the spring and fall annually. The service staff is always knowledgable, prompt and helpful.
Kenneth , Gig Harbor, WA -
you guys are awesome! I appreciate the professional treatment with my first atv purchase.
Adam , Silverdale, WA -
Dan in sales was GREAT!!!!! It seemed he was more excited than i was when i bought my CRF450. He even offered to take me riding. I would recommend talking to Dan and the rest of the departments. It was easy to do business here.
David , WA -
Velasco RULZ! 40 horsepower more in my VTX
Michael , Puyallup, WA
We would like to thank all the staff at Brothers. they sold (a previously bought ATV from their store) for us. They were extremely kind both in the previous purchase and regular servicing to us, and in getting us a fair price for our vehicle.. We would not hesitate torecommend them to anyone interested in a sports vehicle.